New Leaseholder Welcome Letter Template
Free welcome letter template for new flat owners in a UK leasehold block. Covers service charges, building insurance, how to report repairs and how to join block communications.
No signup required · Free for UK residential blocks
General information only — not legal, financial or professional advice. You are responsible for how you use these templates. Full disclaimer
WELCOME TO [Block name] Dear [Name], Flat [Number] Welcome to the building. This letter covers what you need to know. • Your service charge and how it is apportioned • Buildings insurance — what is covered communally • How to report a repair or emergency • How to join official block communications • Contact details for directors / managing agent • Date of next AGM
Every new leaseholder arrives with the same questions: how do I pay the service charge, who do I call when the lift breaks, and why did nobody tell me about the roof works? A one-page welcome letter sent within a week of completion saves months of back-and-forth.
This free new leaseholder welcome letter template covers the essentials for UK blocks — whether you are an RMC, RTM company or informal residents' association. Customise it, post or email it, and include your block's invite link.
What to include with the letter
- Summary of cover for buildings insurance (required under the lease).
- Service charge payment details and apportionment schedule.
- Emergency contact numbers (lift, leaks, fire).
- Link or QR code to join your block platform.
- Date and location of the next AGM.
When to send it
Ask your solicitor or managing agent for notice of completion, or watch Companies House and Land Registry if you self-manage. Aim to welcome new owners within seven days — before they find the wrong WhatsApp group or miss a Section 20 notice.