Managing Agent Not Responding? How Directors Can Keep Residents Informed
10 June 2026 · 6 min read
You emailed the managing agent on Monday. It is Thursday. Residents are asking you what is happening with the leak, the insurance renewal and the fire door inspection. You are a volunteer director, not a full-time property manager — but you are the face of the block whether you like it or not.
What you can do immediately
- 1Post an announcement acknowledging the issue and what you have done so far.
- 2Set a date for your next update, even if you do not have all the answers yet.
- 3Chase the agent in writing and keep a copy of every email.
- 4Escalate to the agent's complaints procedure if silence continues.
What not to do
- Go silent yourself — residents will assume nothing is happening.
- Promise a fix date you cannot guarantee.
- Discuss the agent's failings in the WhatsApp group — it creates legal risk.
- Take on contractor work outside your authority without a recorded decision.
Build a direct line to residents
When the agent is slow, your communication channel matters more than ever. CommonCouncil lets you post honest updates directly to residents — what you know, what you are chasing, and when they will hear from you again. Transparency buys patience.